Legal
Terms of Service
Last updated: 26 August 2026
1The service
Toddler Trip Brief is a personalised digital travel planning document for parents travelling with children under 5. It is delivered as a PDF by email, built from the trip details you provide.
2Price and payment
A brief costs £19, paid securely through Stripe. First-time customers get 50% off with the code FIRST50, applied at checkout. It is a one-time payment — there is no subscription and nothing further to cancel.
3Delivery
We aim to deliver your brief within 48 hours of receiving your completed trip form — usually within a couple of hours. If your trip is sooner than 48 hours away, tell us in the form and your order will be prioritised.
4Your responsibility
The quality of your brief depends on the details you give us. Please provide accurate flight, hotel and children's routine information. We are not responsible for incorrect or incomplete information provided by you.
5Travel advice
Briefs are based on publicly available information at the time they are created. Airlines, hotels, weather and local rules can change — always verify important details before you travel. Your brief is for information and planning purposes only and is not a substitute for professional medical, legal or safety advice.
6Allergies and health
If your child has allergies or health needs, always carry any necessary medication and confirm allergen safety directly with restaurants and food providers.
7Refunds
If your brief contains incorrect information that we cannot correct, you may request a refund within 7 days of delivery. Full details are in our Refund Policy.
8Digital content and cancellation rights
Your brief is personalised digital content made to your order. Under the UK Consumer Contracts Regulations 2013 you normally have 14 days to change your mind. Because we begin work on your brief as soon as you submit your trip form, by submitting that form you ask us to begin during the cancellation period, and you acknowledge that once delivery of your brief has begun you lose the right to cancel. Your remaining rights, including our 7-day correction-or-refund promise, are set out in our Refund Policy.
9Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the brief or your trip.
10Contact
Questions about these terms? Email [email protected].