Legal
Refund Policy
Last updated: 26 August 2026
We want you to feel confident buying a Toddler Trip Brief. If something isn't right, we'll fix it — and if we can't, we'll refund you.
1If something is wrong
If your brief contains incorrect or missing information, here's what happens:
2
Tell us what's wrong
Let us know what information is incorrect or missing — a section name is enough.
3
We correct or refund
We'll correct the issue and resend your brief. If we can't fix it, we offer a full refund.
2What is not covered
We cannot offer a refund when:
- You changed your travel plans after ordering
- An airline or hotel changed its policies after your brief was delivered
- The trip details you provided were inaccurate or incomplete
- The weather changed after the brief was created
Where we can, we'll still help you work out what your brief means for the new situation — just reply to your delivery email.
3Delivery issues
If your brief hasn't arrived within 48 hours, check your spam or junk folder first. If it isn't there, contact us and we'll resend it to you.